Benchmarking hr s support of cx and employee engagement.
Employee engagement benchmark study 2016.
This research is based on an online survey from q3 2016.
A meta analysis is a comprehensive validation approach that far surpasses the evidence provided from any one study.
Consultant at decisionwise discusses the results our recent research around employee engagement driver benchmarks.
State of the cx profession 2017.
Gallup s 2016 q 12 meta analysis the ninth that gallup has conducted since 1997 examines the effect of employee engagement on organizations bottom line.
15 average engagement among employees worldwide.
Employee engagement consistently affects key.
Business to business customer experience best practices.
2018 employee engagement driver benchmark results decisionwise.
We also created the gold standard employee engagement survey the q 12 used by fortune 500 companies and small businesses alike.
In its 2016 employee engagement benchmark study the firm showed that companies that excel at customer experience have one and a half times as many engaged employees as customer experience.
This study confirms what gallup has seen with previous meta analyses.